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Happy clients are happy people. They do not have to deal with such issues as what to send and to whom, what must be remembered, and what to remind and to whom… In short, they have got a clear head. Stop stressing yourselves and become happy clients. Then it is always sufficient for you just to choose the right category and enter your requirements into the system.
The bulb in Jane’s table lamp blew. She enters a repair request form in the system, she chooses the request form type from the menu “Repair of office equipment”, she describes the problem and sets a high priority of its solution. The system will accept the request and will send it to Michael through the notification of a new request. As soon as Michael accepts the request, Jane will obtain a confirmation that the problem is being solved. In between, Michael will verify in the system what lamp Jane has and what bulb is to be used, and will fill in the implementation deadline, which means that Jane will be informed immediately. As soon as Michael replaces the bulb, he will enter fulfilment of the request into the system and the system will send a questionnaire concerning satisfaction with the service to Jane.
users that ProCES helps with projects
requests entered into the system / month
approved rewards / year